DN Publications Ltd warrants its products to be free of defects in material and workmanship under normal use and service for a period of 1 year from the date of purchase.
DN Publication’s sole obligation with respect to claims of non-conformance made within the one (1) year warranty period described above shall be, at its option, to repair or replace any item of Equipment that DN Publications Ltd, in its sole discretion, determines to be defective. Consumable items including Target LEDs, Target Switches and Pod Bungs are not covered by this warranty and will be chargeable. The Customer shall obtain a Return Merchandise Authorization (RMA) number from DN Publications Ltd prior to returning any Equipment to DN Publications Ltd under this warranty by contacting Technical Support at DN Publications Ltd (Tel. 01293 852689).
The Customer shall prepay shipping charges for Equipment returned to DN Publications Ltd for warranty service, and DN Publications Ltd shall pay freight charges for the return of the Equipment to the Customer, excluding customs duties or taxes, if any, up to a maximum of £50.00 GBP. Any extra incurred charges being borne by the Customer. All returns require a dated proof of purchase and a letter explaining the problem. DN Publications Ltd will not be responsible for items returned without an RMA or improperly packaged. Replacement Equipment shall be new or like new in performance and shall be warranted for the remaining duration of the warranty term of the non-conforming Equipment. All replaced Equipment shall become the property of DN Publications Ltd. Any claims of defects not made within such one (1) year period shall be deemed waived by Customer.
DN Publication’s warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed, used and maintained at all times by Customer; (ii). The Products not being subject to unusual mechanical stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected to misuse, accident or any unauthorized installation/deinstallation by Customer or other third party; (iv.) the Products not being altered or modified in an unauthorized manner, unless approved in writing or otherwise performed by DN Publications Ltd and (v.) Customer promptly installing all Product revisions that have been released for such Products by DN Publications Ltd throughout the warranty term. DN Publications Ltd does not warrant that the Products will operate in any specific combination that may be selected for use by Customer or that the operation of the Products will be uninterrupted or error free, or that all non-conformance or defects will be remedied.
Additionally, DN Publications Ltd shall have no warranty obligations for any failure of the Products to conform to the applicable product specifications resulting from the combination of any Product(s) with hardware and/or software not supplied by DN Publications Ltd. If it is determined that any Product(s) reported as defective or non-conforming by Customer during the warranty period is not defective or non-conforming, DN Publications Ltd, may, at its option, charge Customer for any labour provided and expenses incurred by DN Publications Ltd in connection with such determination, at DN Publication’s then current rates. THE WARRANTIES OF DN Publications Ltd AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY DN Publications Ltd AND ACCEPTED BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY DISCLAIMED BY DN Publications Ltd AND WAIVED BY CUSTOMER.